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Contact Info / FAQ
   
 
All questions, including billing, and informational requests regarding the Traffic Crash Purchasing System can be directed to the Michigan State Police.

            Phone Number: (517) 241-1699
            Email:  CrashPurchaseTCPS@michigan.gov
 
Does it matter what browser I use?
What is a cookie?
What is an Approved Business?
How do I get a User ID and a password?
What if I have questions about TCPS that aren't answered here?
What is TCPS?
How do I login to TCPS if I am a Public user?
How do I login to TCPS if I am an Approved Business user?
Do I have to log off?
Why can't TCPS find my Crash Report?
Can I reprint crash reports that I've already purchased through TCPS?
Does TCPS keep my credit card information?
How do I print a crash report?
Can I save the crash report to my computer?
How do I pay for a crash report?
   
 
Question Does it matter what browser I use?
Answer

You should use Microsoft Internet Explorer 8.0 or newer, Mozilla Firefox, or Google Chrome browsers, when accessing TCPS. These browsers utilize the latest encryption algorithms available, which is the highest level of protection possible whenever you use credit cards or make other financial or confidential transactions over the Internet.

Whichever browser you use, TCPS requires that it accept session cookies. The session-only cookies that TCPS creates are erased either during Web browser operation, or after you shut down your Web browser.

It is also recommended that you use a browser that is JavaScript capable and enabled.

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Question What is a cookie?
Answer

A cookie is a piece of information that a program (in this case, TCPS) stores in your computer's memory. Some cookies remain on your computer for an extended period of time. TCPS uses session cookies, which are deleted when you exit the program or close your browser software.

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Question What is an Approved Business?
Answer

The Michigan State Police (MSP) adheres to strict guidelines, in granting approvals for business accounts. An Approved Business is a company that wishes to make several purchases from the Traffic Crash Purchasing System (TCPS), and has a direct interest in an involved party of the crash, e.g. insurance companies. If you represent a business and intend to only make occasional purchases, please register as a Public user.

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Question How do I get a User ID and a password?
Answer

Steps to obtain a User ID and password will differ, depending on whether or not the requesting user is a representative of an Approved Business.

If you represent an Approved Business that would like to take advantage of enhanced crash report search capabilities and special payment arrangements, then please contact the Michigan State Police using the phone number or email address displayed at the Top of this Page to begin the process of registering your business. Once an Approved Business is registered and its employees are given access, the users can sign in to TCPS, find and print the needed crash reports, and the charges are passed on to the business account.

Public users, who do not represent an Approved Business, can obtain a User ID and password by following the instructions on the Sign In / Register page for new users.

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Question What if I have questions about TCPS that aren't answered here?
Answer

Use the phone number or email address listed at the top of this page to answer questions not covered on this FAQ page.

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Question What is TCPS?
Answer

TCPS stands for Traffic Crash Purchasing System. It is a tool used to purchase a crash report (UD10 form) that was completed by a police officer at the scene of a crash.

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Question How do I login to TCPS if I am a Public user?
Answer

When you first access the TCPS Web site you'll be positioned on the Welcome page. From that page, follow these steps to login to TCPS:
1. You do not need to log into the TCPS website until you find and decide to pay for your particular crash report. If a report is not yet available for viewing (not found), it is not necessary to log into the website.
2. If you choose to delay logging into the TCPS website until it is time to pay for the crash report, then the user Sign In / Register page will display when you click the Checkout button on the Shopping Cart page.
3. Otherwise, from the Welcome page, you can log into the website by clicking the user Sign In / Register link or the Customer Reprint link, each of which displays the Sign In / Register page.
4. Once on the Sign In / Register page, if you have registered on this website before, you can enter your User ID (email address) and password and then click the Submit button. If you have not yet registered on this website, you can follow the instructions to obtain a user ID and password.

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Question How do I login to TCPS if I am an Approved Business user?
Answer
1. An Approved Business must contact Michigan State Police at the phone number or email address listed at the top of this page in order to register and to set-up the users who will be logging into this website under the user Sign In / Register process. Associates who have not been previously set-up as Approved Business users will not be granted access to the website as an Approved Business user.
2. To take advantage of the advanced searching capabilities and pre-defined payment schedules for approved businesses, registered approved business users must log into the TCPS website before attempting to search for crash reports.
3. From the Welcome page, you can log into the website by clicking the user Sign In / Register link or the Customer Reprint link, each of which displays the user Sign In / Register page.
4. Once on the user Sign In / Register page, you can enter your User ID (email address) and password and then click the Submit button.

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Question Do I have to log off?
Answer

It's a good idea to log off TCPS when you are finished working in the system. If you don't log off, it's possible that someone could use your connection to access TCPS.

If you close your browser software without logging off from TCPS, your TCPS session will time out after 30 minutes.

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Question Why can't TCPS find my crash report?
Answer

TCPS might not be able to find a crash report for the following reasons:
1. The time it takes for the officer to complete the form until the form gets processed into the TCPS application database can be from 3 to 60 days after the crash occurred, depending on agency submission. If your search attempt was unsuccessful, try again in a few days.
2. The search criteria being used might not be correct. Make sure that the information being entered is free from typographical errors and is accurate (driver license number, birth date, crash date, etc.).

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Question Can I reprint crash reports that I've already purchased through TCPS?
Answer

Yes, crash reports that have been previously purchased via TCPS can be reprinted at no extra cost:
1. Click the Customer Reprint link on the Welcome page. This will take you to the user Sign In / Register page.
2. Log into TCPS using the User ID and password used when the crash report was initially purchased. This will take you to the crash report Print page, where you can select the report(s) you wish to print from a list of crash reports you've previously purchased.

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Question Does TCPS keep my credit card information?
Answer

No. The Traffic Crash Purchasing System does NOT store any credit card information. The information is sent directly to the credit card processing system in order to obtain payment for the selected crash report(s).

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Question How do I print a crash report?
Answer

After you have found the crash report you are looking for and payment has been approved, click the Display Image link on the UD10 Image page to display it in your web browser or Adobe Acrobat Reader application. Then simply click the Print button on your browser or Adobe window to print the crash report.

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Question Can I save the crash report to my computer?
Answer

Yes. Click the Display Image link on the UD10 Image page, your browser may prompt you with a File Download response window, then click the Save option OR once displayed, you can click the Save As option from the File menu and then save the crash report to the location of your choice, as you would with any other kind of file.

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Question How do I pay for a crash report?
Answer

Most customers will pay for their crash report(s) using a credit card. A list of the accepted cards is available on the Payment page, but most major credit cards are accepted.

Approved Business customers will submit payments according to the agreement made at the time of registration.

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